All of our customers agree, RadComm excels in SERVICE !
RadComm systems are
designed specifically to be easy to install and maintain. This
includes clear installation instructions and back-up, on-site
training and alarm procedure and protocol support if required.
RadComm design and parts are typically modular and facilitate
easy change-out and repair. All the systems have been manufactured
with premium quality components, ruggedized hardware and in some
cases heavy steel construction. The result is reliable, long
lasting equipment.
RadComm is noted worldwide for its responsive
technical support and service. RadComm’s service personnel
are experienced in radiation detection within the workings
of the steel industry, anticipating typical problems and
able to troubleshoot unpredictable events. Typical service
begins
with a timely, responsive telephone call, network trouble-shooting
and support, followed when necessary by an on-site service
call.
RadComm also keeps a substantial inventory of spare parts
strategically inventoried around the world and readily available
to ship, ensuring any unfortunate downtime is kept to an absolute
minimum.
Responsive
technical support, maintenance and service
= No interruptions in scrap flow
- RadComm
has dedicated service technicians that have expertise in the steel and scrap metal industries and are competent in solving various application problems.
- Initially
a combination of telephone and remote support
can solve most problems and technical issues
- Full
parts inventory readily available and parts change out
is simple given RadComm’s modular design.
Service technicians are available to make service
calls as
required.
- Service
technicians can also service other manufacturer’s
radiation detection
systems and keeps a limited supply of
spare parts.
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